Return Policy

SHIPPING, RETURNS & REFUND POLICY 

If you would like to return your items, please send your item(s) back to our Center (3149 Redwood Ave, Lynwood CA 90262) in accordance with the following Return Policy:

• Items must be sent back within 7 days of the delivery date.
• Incorrect, Damaged or Missing Items can only be replaced if notified within the first 2 days of delivery (Note: If such items are not reported in within 2 days of delivery, we will not issue store credit. Please email info@tipsybong.com for assistance.)
• Damaged or broken goods must be reported within 2 days of delivery and must be accompanied with pictures of the damaged or broken glassware for a complete return. Damaged or broken glassware will be replaced with the same item or with credit to be used only at TipsyBong.com.
• Damaged items not accompanied with pictures, may not receive full refund/store credit
• Items must be free of stains, residue, deodorant, or wear/use
• Vaporizers, Cleaning Supplies, Rolling Papers & Wraps are non-returnable.
• TipsyBong reserves the right to apply a 50% restocking fee.
• All returns are refunded via online store credit in the form of a Tipsybong Credit.
• Returns are processed within 5-7 business days after your item(s) are received.
• TipsyBong does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, TipsyBong will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a TipsyBong E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

RETURNED TO SENDER & REFUSED PACKAGES

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. TipsyBong does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

INCORRECT OR MISSING ITEMS

Upon delivery of your order, please thoroughly check the items you received. If there are items from your order that are incorrect or missing, we ask that you please provide us with pictures of the following within 48 hours of delivery:

1. The original packaging your items came in.
   2. The packing slip that came inside your package.
   3. The items that you received in your package.

To help expedite the process please include the photos in your initial email to info@tipsybong.com.

RESERVED RIGHTS REGARDING RETURNS

TipsyBong reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of possible usage
• An irregular or excessive returns history used, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, TipsyBong reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-TipsyBong items sent to our Distribution Center will be discarded upon receipt.

SALE ITEMS

All items marked as Sale and cannot be returned for store credit. What is considered (such as Custom accessories) are also considered Final Sale and non-returnable.

RETURNS BY MAIL

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, TipsyBong reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to:

TipsyBong

3149 Redwood Ave.
Lynwood, CA 90262

DELIVERY CLAIMS

If your tracking information shows that your package was delivered, but you can’t find it: Within 24 hours of expected delivery, please do the following actions & measures stated below:

  Verify the shipping address.

  Look for a notice of attempted delivery.

  Look around the delivery location for your package.

  See if someone else accepted the delivery.

  Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

If you have completed all of these appropriate measures, please submit a claim with the carrier that delivered the package. Once the claim has been submitted, please email us at info@tipsybong.com. Claims like these, will be handled case by case and the action will be taken depending on the situation. 

RESERVED RIGHTS REGARDING SHIPPING

TipsyBong reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history
• An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, TipsyBong reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.